TJ’s Swim School standard terms and conditions need to be reviewed, agreed to and signed upon enrolment and prior to commencement of lessons when you are given access to registration on our customer portal (TJ’s Lounge).
Our terms run in concurrence with school terms with specific programs offered during the school holidays. We take enrolments year-round and up to six weeks into each term when fees will be pro-rated accordingly.
You can enrol at the school, over the phone, via email or our website.
Enrolments will be automatically rolled over into subsequent terms if we are not advised that you will not be continuing. Notice is required two (2) weeks prior to end of term for cancellation of existing bookings.
Enrolment in School Holiday Intensive Programs is one class per day for the full week. No single day/s enrolments will be taken.
All children entering Learn to Swim or School Holiday Intensive Programs will need to undergo an initial free assessment to ensure we place them into the correct level.
Fees are payable at the time of enrolment for the term or holiday program in advance and in full either online via internet banking or our customer portal or in person. If you require flexible repayment options, please contact us for assistance. If you are intending to use an Active Kids voucher, please forward the voucher to us via email to be applied to your invoice.
Booking make-up lessons are your responsibility, are based on availability and are not guaranteed.
A maximum of three make-up lessons are allowed per term with the following notice periods applied:
COVID Symptoms – Up to 1 hour prior to the commencement of class.
Other Illness or Injury – Up to 4 hours prior to the commencement of class or with provision of a doctor’s certificate.
Other Absence – Up to 6 hours prior to the commencement of class.
Travel – Up to 2 days prior to the commencement of class.
Make-up lessons are accruable up to the three however cannot carry over into a new term unless the absences occurred in the final two weeks of a term.
A make-up lesson or credit will be offered for any cancelled classes.
If a make-up lesson is missed, then this lesson is forfeited.
If you will be on holidays during the term or in cases of extended illness, please contact us and we will make every effort to accommodate you.
Payments for missed lessons are non-refundable.
No refunds or make-ups will be given for missed classes of School Holiday Intensive Programs.
If your normal lesson time falls on a public holiday we will contact you to advise whether or not the lesson will be proceeding. If the lesson is cancelled or you are unable to attend, a make-up lesson will be offered.
For the welfare of everyone attending our school (students, parents, carers and staff), we have a strict zero tolerance policy for rude or disrespectful behaviour.
If a child displays this behaviour in a class and it is disruptive to other participants there is a three strike system in place where the child will be sat out for a “time-out” period on the first and second occurrence before being allowed to rejoin the class. On the third occurrence, the parent or carer will be asked to remove the child from the lesson.
Any adult who displays this type of behaviour will be asked to leave the premises immediately.
No refunds will be given for a lesson where a child or adult has been removed for not adhering to this policy.
Please review separate document relating to COVID-19 Management.
For insurance and safety reasons, there is no play swimming allowed before or after the lesson.
Please maintain a safe distance (1.5 metres) from others and use hand sanitiser provided.
Please follow all health safety rules as advised by the instructor or other staff and as displayed.
Swimming caps must be worn during Small Fries lessons, with the exception of the parent/carer. Swimming caps and goggles must be worn during Learn to Swim lessons (exceptions for goggles may be made for our Puffers level).
Swim nappies are to be worn by all un-toilet trained children. Reusable is the preferred option to assist with movement during the lesson but must be of a reputable brand to avoid any leakage.
Whenever possible, suitable footwear should be worn in the showers and around the pool.
All swimmers should be toileted prior to entering the pool.
If your child is sick, please do not attend your lesson. Advise us within the 6 hour window in order for a make-up lesson to be allocated.
All open skin areas are to be covered with an occlusive dressing. An occlusive dressing is one which will shut the wound from contact with the water.
Band-Aids or similar are not allowed to be worn into the pool.
Swimmers with bleeding or weeping wounds should not attend lessons.
Whilst we work our way through operating during these extraordinary times and to ensure we, as a community, are doing everything we can to ensure that we all are as protected as possible, we are asking that you read and abide by the measures outlined below.:
Obviously, these measures will be reviewed regularly and we will continue to monitor and follow Government and industry body guidelines and advice when making any changes to our action plan.
We obviously will not be operating at full capacity as we will be putting measures in place to ensure that all of you and our staff are as protected as possible. These measures include:
Obviously, these measures will be regularly reviewed and we will continue to monitor and follow Government and various industry body guidelines and advice when making any changes to our action plan. Based on all of this, we have put together a schedule for assessments to begin as soon as we get the go ahead to open. These will be limited to two children per time slot and will be spaced 30 minutes apart to give plenty of time for transition between. The dates will obviously need to be amended, however, this is an opportunity for you to secure a spot for this initial stage. The link to the assessment schedule is available on our home page.
Please let us know of any queries or concerns you may have.
We are contactable via our email (firstname.lastname@example.org) or phone (0499 857 946).
We look forward to seeing you all poolside!
TJ & Tracey Bell.