TJ’s Swim School standard terms and conditions need to be reviewed, agreed to and signed upon enrolment and prior to commencement of lessons when you are given access to registration on our customer portal (TJ’s Lounge).
Our lessons run weekly throughout the year, including school holidays, except for a closure period over Christmas/New Year (usually four (4) weeks) and other public holidays. These will be added as “black-out” periods on our schedule. Additional intensive programs will be scheduled during some school holiday periods (based on percentage of enrolment and teacher availability).
Enrolment enquiries can be made in person, over the phone, via email or our website.
Enrolments are billed in advance monthly and will be automatically rolled over into the next month if we are not advised that you will not be continuing. Notice is required two (2) weeks prior to the next monthly billing cycle (see Cancellations below).
Enrolment in School Holiday Intensive Programs is one class per day for the full week. No single day/s enrolments will be taken.
All children entering Learn to Swim or School Holiday Intensive Programs will need to undergo an initial free assessment to ensure we place them into the correct level.
Cancellation of an enrolment must be advised at least two (2) weeks in advance of the next monthly billing cycle (e.g., billing occurs on the 25th of January to cover February enrolment, notice would need to be given by the 11th of January for the cancellation to take affect end of January. If notice is given after 11th of January, February’s fees would be charged, and the enrolment would continue until the end of February).
If you are going to be absent for a period of four (4) weeks or more and do not wish to cancel, you can pay a $50.00 fee which will enable us to hold your existing enrolment until your return. This fee is payable upon notification of absence. Two (2) weeks’ notification needs to be given of any intention to hold an enrolment.
NOTE: Customer portal access and provision of bank account/credit card details is a condition of enrolment.
Fees are charged monthly in advance via direct debit and are based on the number of scheduled lessons during that month, not the number of lessons attended. You will not be charged for any closure periods (i.e., public holidays or where there is a closure due to a perceived health risk at the pool) or cancellations due to a teacher’s absence.
Each monthly payment will include any outstanding balance from the previous month/s as well as any rejected payment fees. A fee of $7.50 will be charged to your account for any rejected payments from bank accounts (does not apply to rejected credit card payments).
For new enrolments, the first month’s fee will be payable at the time of enrolment, including a once off registration fee, and will be pro-rated over the remaining lessons in that month. Payment can be made either in person or over the phone. Customer portal access will be provided at the time of enrolment to facilitate direct debit payments for ongoing enrolment.
If you are intending to use an Active Kids voucher, please forward the voucher to us via email to be applied to your account.
To arrange other payment options please contact us for assistance.
Absence notification and make-up bookings will only be managed via our customer portal. Make-up bookings are your responsibility, based on availability and are not guaranteed.
We allow two (2) make-up lessons per month with a sixty (60) day expiry, which means they will roll into the following term but only for enrolments which remain current. Cancelled enrolments will automatically forfeit any remaining make-up lessons.
Make-ups are applied and made available once you have missed the relevant class. A notice period of up to two (2) hours prior to commencement of class will apply to all absence reasons. Any absence notifications outside of the two (2) hour notice period will not be eligible for a make-up.
A credit will only be given for classes that are cancelled by us. The credit will be allocated to following term fees. Refunds will only be offered if enrolments are cancelled within the two (2) week notice period prior to end of term and a request made in writing.
If a make-up lesson is missed, then this lesson is forfeited.
Payments for missed lessons are non-refundable.
No refunds or make-ups will be given for missed classes of School Holiday Programs.
For the welfare of everyone attending our school (students, parents, carers and staff), we have a strict zero tolerance policy for rude or disrespectful behaviour.
If a child displays this behaviour in a class and it is disruptive to other participants there is a three strike system in place where the child will be sat out for a “time-out” period on the first and second occurrence before being allowed to rejoin the class. On the third occurrence, the parent or carer will be asked to remove the child from the lesson.
Any adult who displays this type of behaviour will be asked to leave the premises immediately.
No refunds will be given for a lesson where a child or adult has been removed for not adhering to this policy.
COVID-19 MANAGEMENT STRATEGY
Whilst we work our way through operating during these extraordinary times and to ensure we, as a community, are doing everything we can to ensure that we all are as protected as possible, we are asking that you read and abide by the measures outlined below.:
Obviously, these measures will be reviewed regularly, and we will continue to monitor and follow Government and industry body guidelines and advice when making any changes to our action plan.
To ensure that all of you and our staff are as protected as possible, we have put the following measures in place:
Obviously, these measures will be regularly reviewed and we will continue to monitor and follow Government and various industry body guidelines and advice when making any changes to our action plan.
Please let us know of any queries or concerns you may have.
We are contactable via our email (email@example.com) or phone (0499 857 946).
We look forward to seeing you all poolside!
TJ & Tracey Bell.