TJ’s Swim School standard terms and conditions need to be reviewed, agreed to and signed upon enrolment and prior to commencement of lessons when you are given access to registration on our customer portal (TJ’s Lounge).
Our terms run in concurrence with school terms with specific programs offered during the school holidays. We take enrolments year-round and up to six weeks into each term when fees will be pro-rated accordingly.
Enrolment enquiries can be made in person at the school, over the phone, via email or our website.
Enrolments will be automatically rolled over into subsequent terms if we are not advised that you will not be continuing. Notice is required two (2) weeks prior to end of term for cancellation of existing bookings.
Enrolment in School Holiday Intensive Programs is one class per day for the full week. No single day/s enrolments will be taken.
All children entering Learn to Swim or School Holiday Intensive Programs will need to undergo an initial free assessment to ensure we place them into the correct level.
Cancellation of an enrolment within the first six (6) weeks of the term will be eligible for a refund for any remaining portion of fees paid. No refunds will be offered for cancellations after the sixth week.
Unpaid enrolments after the first two (2) weeks of term risk being cancelled without notice.
Any unpaid enrolments with unattended classes in the first two (2) weeks of term will be automatically cancelled.
Fees are payable at the time of enrolment for the term or holiday program either in advance and in full via bank transfer, our customer portal, in person or through direct debit.
If you require flexible repayment options, we offer monthly direct debit (fees and charges apply). Otherwise, for additional payment options, please contact us for assistance.
If you are intending to use an Active Kids voucher, please forward the voucher to us via email to be applied to your invoice.
Absence notification and make-up bookings will only be managed via our customer portal. Make-up bookings are your responsibility, based on availability and are not guaranteed.
We allow two (2) make-up lessons per month with a sixty (60) day expiry, which means they will roll into the following term but only for enrolments which remain current. Cancelled enrolments will automatically forfeit any remaining make-up lessons.
Make-ups are applied and made available once you have missed the relevant class. A notice period of up to two (2) hours prior to commencement of class will apply to all absence reasons. Any absence notifications outside of the two (2) hour notice period will not be eligible for a make-up.
A credit will only be given for classes that are cancelled by us. The credit will be allocated to following term fees. Refunds will only be offered if enrolments are cancelled within the two (2) week notice period prior to end of term and a request made in writing.
If a make-up lesson is missed, then this lesson is forfeited.
If you will be on holidays during the term or in cases of extended illness, please contact us and we will make every effort to accommodate you.
Payments for missed lessons are non-refundable.
No refunds or make-ups will be given for missed classes of School Holiday Programs.
If your normal lesson time falls on a public holiday, the class will not proceed and you will not be charged.
For the welfare of everyone attending our school (students, parents, carers and staff), we have a strict zero tolerance policy for rude or disrespectful behaviour.
If a child displays this behaviour in a class and it is disruptive to other participants there is a three strike system in place where the child will be sat out for a “time-out” period on the first and second occurrence before being allowed to rejoin the class. On the third occurrence, the parent or carer will be asked to remove the child from the lesson.
Any adult who displays this type of behaviour will be asked to leave the premises immediately.
No refunds will be given for a lesson where a child or adult has been removed for not adhering to this policy.
COVID-19 MANAGEMENT STRATEGY
Whilst we work our way through operating during these extraordinary times and to ensure we, as a community, are doing everything we can to ensure that we all are as protected as possible, we are asking that you read and abide by the measures outlined below.:
Obviously, these measures will be reviewed regularly and we will continue to monitor and follow Government and industry body guidelines and advice when making any changes to our action plan.
To ensure that all of you and our staff are as protected as possible, we have put the following measures in place:
Obviously, these measures will be regularly reviewed and we will continue to monitor and follow Government and various industry body guidelines and advice when making any changes to our action plan.
Please let us know of any queries or concerns you may have.
We are contactable via our email (firstname.lastname@example.org) or phone (0499 857 946).
We look forward to seeing you all poolside!
TJ & Tracey Bell.