Terms & conditions

TJ’s Swim School standard terms and conditions need to be reviewed, agreed to and signed upon enrolment and prior to commencement of lessons when you are given access to registration on our customer portal (TJ’s Lounge), which is a condition of enrolment

Enrolments

Our lessons run weekly throughout the year, including school holidays, except for a closure period over Christmas/New Year, public holidays and scheduled maintenance periods if required. These will be added as “black-out” periods on our schedule and notification of closure will be given well in advance.

Enrolment enquiries can be made in person, over the phone, via email or our website.

Trial classes are offered but only in a grade/age appropriate class on a day and time that works ongoing. A reduced trial class fee is payable prior to confirmation of booking. There is no obligation to continue with an enrolment after the trial class.

Enrolments are billed in advance monthly and will be automatically rolled over into the next month if we are not advised that you will not be continuing (see Cancellations/Holds below).

Cancellations/HOLDS

Cancellation of an enrolment must be advised prior to the payment due date of the monthly billing cycle, i.e. the second Thursday of the month. Once the payment due date has passed, your enrolment for the next month is confirmed and fees are payable.

If you are going to be absent for a period of four (4) weeks and do not wish to cancel, you can pay a holding fee which will enable us to hold your existing enrolment for that period. This fee is payable upon notification of absence. At least two (2) weeks’ notification needs to be given of any intention to hold an enrolment. Enrolments will not be able to be held for absences longer than four (4) weeks.

Fees/CHARGES

NOTE:  Customer portal access and provision of bank account/credit card details for monthly direct debit is a condition of enrolment. Fees and charges may be changed from time to time without notice.

Fees are charged monthly in advance via direct debit and are based on the number of scheduled lessons during that month, not the number of lessons attended. You will not be charged for any closure periods (i.e., public holidays or scheduled breaks).

Each monthly payment will include any outstanding balance from the previous month/s as well as any rejected payment fees. A fee of $7.50 will be charged to your account for any rejected payments from bank accounts (does not apply to rejected credit card payments).

A monthly late fee of $5.00 will be added to accounts that remain overdue past the 25th of each month.

For new enrolments, the first month’s fee will be payable at the time of enrolment, including a once off registration fee, and will be pro-rated over the remaining lessons in that month, excluding any trial. If you enrol following the monthly billing date (the first Thursday of the month), the following month’s fees will also be added and payable at the time of enrolment.

Payment options are included in the email sent with initial and ongoing monthly statements. Customer portal and app access will be provided at the time of enrolment to facilitate direct debit payments for ongoing enrolment.

If you are intending to use a Government issued voucher, please forward the voucher to us via email to be applied to your account.

To arrange other payment options please contact us for assistance.

Missed Lessons

Absence notification and make-up bookings will only be managed via our customer portal. Make-up bookings are your responsibility, based on availability and are not guaranteed.

We allow two (2) make-up lessons per month with a ninety (90) day expiry, which means they will roll into the following month but only for enrolments which remain current. Cancelled enrolments will automatically forfeit any remaining make-up lessons.

Make-ups are applied and made available once you have missed the relevant class. A notice period of up to two (2) hours prior to commencement of class will apply to all absence reasons. Any absence notifications outside of the two (2) hour notice period will not be eligible for a make-up.

An open-ended make-up (no expiry applicable) or, in certain circumstances, a credit will only be given for any classes that are cancelled by us. Credits will be allocated to the following month’s fees. A make-up and/or credit will not be given if a notice of absence has already been recorded for the cancelled class. Credits are not able to be exchanged for refunds.

If notice of cancellation of a make-up lesson is received at least two (2) hours prior to commencement of class, the make-up will be returned to your account. If a make-up lesson is missed or inadequate notice received, then this lesson is forfeited.

Payments for missed lessons are non-refundable.

Behaviour

For the welfare of everyone attending our school (students, parents, carers and staff), we have a strict zero tolerance policy for rude, disrespectful or unsafe behaviour.

If a child displays this behaviour in a class and it is disruptive to other participants there is a three strike system in place where the child will be sat out for a “time-out” period on the first and second occurrence before being allowed to rejoin the class. On the third occurrence, the parent or carer will be asked to remove the child from the lesson.

Any adult who displays this type of behaviour will be asked to leave the premises immediately.

No refunds will be given for a lesson where a child or adult has been removed for not adhering to this policy.

Health & Safety

• For insurance and safety reasons, there is no play swimming allowed before or after the lesson.
• Please do not allow your child/children to enter the water before the teacher instructs them to do so.
• Please follow all health safety rules as advised by the instructor or other staff and as displayed.
• Parents/carers are responsible for their children before and after lessons or if the child exits the pool at any stage during the lesson, as well as any child/children in their care whilst lessons are underway.
• Please do not allow your child/children to run around the pool or enter the deck areas at either end or back of the pool.
• Please do not consume any food on the pool deck. Food can be consumed in the downstairs areas at the tables provided.
• Please remain seated on the benches or chairs provided and refrain from walking around the edge of the pool whilst lessons are in progress unless you have requested to do so. If you would like to be near the pool edge, please utilise one of the white chairs but remain seated during the lesson.
• Swimming caps and goggles must be worn during Learn to Swim & Survive lessons (exceptions will be made for our beginner Pint-Size Puffers levels or children with sensory issues). Please let us know in advance if your child has any sensory issues that may be heightened by the wearing of caps or goggles.
• Swim nappies are to be worn by all un-toilet trained children. Reusable is the preferred option to assist with movement during the lesson but must be of a reputable brand to avoid any leakage.
• Please supervise your children in the bathrooms and, in consideration of others, ensure they are left clean and tidy after use and advise a staff member if any area needs attention.
• Whenever possible, suitable footwear should be worn in the showers and around the pool.
• All swimmers should be toileted prior to entering the pool.
• If your child is sick, please do not attend your lesson. Advise us via the customer portal within the notification window for a make-up lesson to be allocated.
• All open skin areas are to be covered with an occlusive dressing. An occlusive dressing is one which will shut the wound from contact with the water.
• Band-Aids or similar are not allowed to be worn into the pool.
• Swimmers with bleeding or weeping wounds should not attend lessons.